Job Details

2nd/3rd Line Engineer

2nd/3rd Line Engineer
Rawtenstall, Lancashire
£38k + benefits

An exciting opportunity has arisen for a 2nd/3rd Line Engineer to join an established and growing company based in the North West. With a long-standing reputation for delivering IT solutions to businesses across the UK, the organisation is expanding its engineering team and looking for an experienced IT professional with exposure to a broad range of technologies.

Skills & Experience

  • Proven experience working within a similar 2nd/3rd line role.
  • Strong experience providing technical support across Microsoft 365 environments.
  • Experience troubleshooting servers, desktops, laptops, printers and a variety of business IT systems.
  • Hands-on experience with technologies such as Microsoft 365, Intune, Cloudflare, Huntress, Acronis, Hyper-V and firewalls.
  • Experience supporting a diverse customer base, handling a high volume of tickets and managing a wide variety of technical issues.
  • Strong troubleshooting and problem-solving skills, with the ability to investigate and resolve technical issues effectively.
  • The ability to manage customer expectations, explain technical issues clearly and provide updates on resolutions and timescales.
Desirable Skills
  • Microsoft certifications or currently working towards them.
  • Knowledge of Huntress MDR, ITDR, SIEM or endpoint security solutions.
  • Experience with Acronis backup and disaster recovery solutions.
  • Experience with Sophos, Microsoft Defender, firewall management and network security.
  • Knowledge of RMM tools, Windows patching and remote monitoring solutions.
  • Experience with PowerShell or other scripting languages for automation.
You will gain exposure to varied customer environments and interesting technical projects, with opportunities to develop your skills across Microsoft technologies, networking, security, virtualisation and emerging AI solutions.

If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.

Contact – Alex Palmer

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Location: Rawtenstall, United Kingdom

Employment: Permanent

Salary: £32000 - £38000 Private medical insurance, pension, free parking, professional development and more!

APPLY FOR THIS JOB