3rd Line Support Engineer

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3rd Line Support Engineer – Birmingham
£50,000 – £54,000 + excellent benefits
An experienced 3rd Line Support Engineer is required to support and enhance the IT infrastructure of a Birmingham-based organisation. This is a senior, hands-on role focused on resolving complex technical issues and acting as the highest point of escalation.
Key Responsibilities

• Act as 3rd line escalation for complex incidents and problems
• Support and maintain infrastructure across servers, networks, cloud, and virtual platforms
• Provide technical guidance to 1st and 2nd line teams
• Ensure systems are secure, resilient, and compliant (NIST, Cyber Essentials)
• Support infrastructure projects and work with third-party suppliers

Essential Skills

• Proven experience in a senior 3rd line or infrastructure support role
• Strong knowledge of Windows, Linux/Unix, Microsoft 365, and Active Directory
• Experience with cloud platforms (IaaS, PaaS, SaaS), networking, and firewalls
• ITIL experience (incident, problem, and change management)
• Strong troubleshooting and communication skills

Keywords: 3rd Line Support Engineer, Infrastructure Engineer, Support Engineer, Windows, Linux, Cloud, M365, Firewalls, ITIL, Birmingham, West Midlands
To apply, send your CV to jobs@erinassociates.com or call 0161 438 1177.
Erin Associates Ltd is acting as an Employment Agency.

Location: Birmingham, United Kingdom

Employment: Permanent

Salary: £50000 - £54000 excellent benefits

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