IT Support Team Lead

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IT Support Team Lead – Bradford
12-Month Fixed Term Contract
£40,000 - £45,000 + great benefits
 
An experienced IT Support Team Lead is required to join a well-established organisation for an initial period of 12-months. You will be leading a multi-site IT team, ensuring service targets are being met and all processes are followed by the team. As a proven leader, you will provide clarity, feedback, coaching, and development while continuously seeking to enhance performance of the IT Team.
 
As the ‘Service Desk Lead’, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards / policies.
 
This IT Team Lead role will expect you to deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle.
 
Package:

• 37.5 hours per week
• 31 days holidays plus bank holidays
• Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle benefits and discounts)

 
Technical requirements:

• Previous experience leading IT teams
• Windows 10/11
• Management of IT BAU projects
• Rang of IT Systems, hardware and architecture
• Excellent communication skills and the ability to manage competing priorities
• Asset management for IT hardware, software, and other IT equipment

 
Effectively, this role is responsible for the smooth running of an efficient IT Support team that looks after several thousand users.
 
The company offer an excellent package and are hoping to hold interviews during the second week of October, with it being a one stage face-to-face process.
 
Contact – Scott Murray
 
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Key words; IT Support Team Lead, IT Leader, Service Desk Lead, Service Desk Manager – Bradford, Leeds, Huddersfield, Manchester, York, Wakefield, Ripon, Harrogate, Knaresborough, Halifax, Rochdale, Oldham, Skipton,
 
* If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
 
Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Location: Bradford, United Kingdom

Employment: Contract

Salary: £40000 - £45000 Excellent benefits

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